How long until my Evolve Botanica order ships?

Orders typically ship within 2 to 4 business days. Everything is handmade in small batches in Marietta, Georgia.

Does Evolve Botanica ship internationally?

Yes, to most destinations via USPS or DHL Express. Some products cannot ship internationally because carriers restrict flammable and liquid goods.

Can I pick up my Evolve Botanica order?

Yes, free. Choose pickup at checkout: Marietta at 3020 Canton Rd Ste 102 by scheduled appointment Monday through Friday 10am to 4:30pm, or Saturday pickup 8am to 12pm at the Peachtree Road and Roswell Road farmers markets in season.

Can I return a candle or spray if I do not like the scent?

No. Returns are not accepted based on scent preference, because a product that has been opened or sprayed cannot be resold. Contact us before ordering for scent recommendations.

My Evolve Botanica order arrived damaged. What should I do?

Contact info@evolvebotanica.com within 5 days of delivery with your order number and a photo of the item and packaging. We will replace or refund it and cover return shipping when the problem is ours.

Can I try Evolve Botanica scents before buying full size?

Yes. The Soap Sampler is $0.99 plus shipping. Candles, sprays and perfumes cannot be sampled, but we are happy to recommend a scent by email.

How does the Evolve Botanica Candle Club work?

It is a monthly candle subscription. Shipments go out the first week of every month, and local members can choose Marietta or farmers market pickup instead.

Are Evolve Botanica products cruelty-free?

Yes. Evolve Botanica is Leaping Bunny Certified, Georgia Grown certified, and partners with One Tree Planted.

Can I carry Evolve Botanica products in my store?

Yes. Request a wholesale account at evolvebotanica.com/pages/register to receive the line sheet and wholesale pricing.

FAQ — Shipping, Returns, Pickup & Scent Help

Q: What is Evolve Botanica's return policy?

Personal care products cannot be returned for health and safety reasons, including soaps, bath bombs, bath salts, milk baths, shower steamers, scrubs, lotions, lip balm, roll-ons and perfumes. All other items may be returned within 10 days of delivery if new, unopened and unused in original packaging.

Everything we make is handmade in small batches in Marietta, Georgia. Below are the questions we get asked most. If yours isn't here, email us — a real person answers.

Ordering & Shipping

How long until my order ships?

Orders typically ship within 2 to 4 business days. Everything is made in small batches by hand, so we ask for a little patience during market season and the holidays.

How much is shipping?

Shipping rates for many of our items are weight-based — the weight is listed on each product page, and all weights are rounded up to the next full pound to match our carriers' policies. Your exact rate is calculated at checkout.

Do you ship internationally?

Yes, to most destinations, via USPS or DHL Express. Some products can't be shipped internationally because carriers restrict flammable and liquid goods — this affects certain candles, sprays, and liquid body products.

Can I pick up my order instead?

Yes, and it's free. Choose your pickup location at checkout:

Marietta — 3020 Canton Rd, Ste 102. This is our production facility, so all pickups are scheduled. We'll text you to arrange a time, Monday through Friday, 10:00am to 4:30pm. Usually ready within 24 hours.
Peachtree Road Farmers Market. Saturdays, 8:00am to 12:00pm, in season. Bring your confirmation email.
Roswell Road Farmers Market. Saturdays, 8:00am to 12:00pm, in season. Bring your confirmation email.

Do you deliver locally?

We do, through our delivery partners in metro Atlanta. See Local Delivery for details and to place an order.

Can I shop with you in person?

You can book a private in-person shopping appointment at our Marietta facility — the link is on our Contact page. You'll also find us at the Peachtree Road and Roswell Road farmers markets in season.

Choosing a Scent

I'm not sure which scent I'll like. Can I try before I commit?

Yes — our Soap Sampler is $0.99, and you essentially just pay shipping. It's the easiest way to find your people-pleasers before buying full size.

What about candles, sprays, and perfumes?

Those we can't offer as samples — once a candle is burned or a spray is opened, it can't be resold. So we write our scent descriptions as thoroughly as we can, and we're always happy to help you choose. Tell us what you already love — fresh and green, warm and sweet, smoky, citrus, floral — and we'll point you somewhere good.

Can I return something if I don't love the scent?

We're not able to accept returns based on scent preference. Fragrance is personal, and a product that's been opened or sprayed can't be resold — we're a small studio, not a warehouse. Please ask us before you order if you're unsure. We'd much rather help you pick the right one.

Returns

What's your return policy?

In short: personal care products can't be returned at all, for health and safety reasons — that includes soaps, bath bombs, bath salts, milk baths, shower steamers, scrubs, lotions, lip balm, roll-ons, and perfumes. Everything else can be returned within 10 days of delivery if it's still new, unopened, and unused in its original packaging. Full details on our Shipping & Returns page.

My order arrived damaged. What do I do?

Tell us right away — within 5 days of delivery. Email info@evolvebotanica.com with your order number and a photo of the item and its packaging, and we'll replace it or refund it. We cover return shipping when the problem is ours. This is separate from the return policy above and we'll always make it right.

Candle Club

How does the Candle Club work?

It's our monthly candle subscription. Sign up here. Shipments go out the first week of every month. If you're local, you can choose Marietta pickup or market pickup instead of shipping.

Caring for What You Bought

How do I get the best burn from a wood wick candle?

Wood wicks behave differently from cotton ones. We wrote a full guide: Wood Wick Candle Tips & Tricks, covering the all-important first burn, trimming, and how to fix tunneling.

Can I reuse my candle vessel?

Please do. Our Rocks candles are designed to become drinking glasses once the wax is gone, and they're dishwasher-safe. Cleaning instructions are in the candle care guide.

I bought a carnivorous plant from you. How do I keep it alive?

We have a care guide for each: Pinguicula (the one that eats fungus gnats), Venus Flytrap, and Baby Nepenthes.

About Our Products

Are your products cruelty-free?

Yes. We're Leaping Bunny Certified. We're also Georgia Grown certified and partner with One Tree Planted.

What are your candles made of?

Soy wax and wood wicks, with premium fragrance. Many of our candles are topped with a crystal chosen to pair with the scent.

Where do your ingredients come from?

Over 90% of our bath and body products feature a locally sourced ingredient. Our goat milk comes from a Georgia farm we've worked with for more than fifteen years.

Gifts & Wholesale

Do you sell gift cards?

We do — right here. They're delivered by email and never expire. Gift cards aren't returnable or refundable.

I own a shop. Can I carry your products?

We'd love that. Request a wholesale account and we'll get you our line sheet and pricing.

Still Need Us?

Email info@evolvebotanica.com or call (404) 941-5298 during business hours — leave a message and we'll get back to you. You can also use the form on our Contact page.

Evolve Botanica Co.
3020 Canton Rd, Ste 102
Marietta, GA 30066