Refund policy

Damaged, defective, or incorrect items — tell us immediately

Please inspect your order the moment it arrives. If anything is broken, defective, or not what you ordered, contact us immediately, and in all cases within 5 days of delivery, at info@evolvebotanica.com. Send your order number and a photo of the item and its packaging and we will make it right with a replacement or refund. We cover return shipping when the problem is the result of our error. Reports received more than 5 days after delivery cannot be accepted.

Personal care items are not returnable

For health and safety reasons, we cannot accept returns or exchanges on personal care products. This includes soaps, bath bombs, bath salts and mineral soaks, milk baths, shower steamers, body scrubs and polishes, lotions and butters, lip balm, roll-ons, perfumes, and any other product intended for use on the body. Once these items leave our hands we have no way to verify how they have been stored or handled, so they cannot be resold. This exclusion applies whether or not the item has been opened.

This does not affect your rights if an item arrives damaged, defective, or incorrect — see the section above.

Returns on all other items

Non personal care items such as candles, crystals, jewelry, home accessories, socks, and stickers may be returned within 10 days of delivery. All returned items must be in unopened condition — new, unused, sealed in their original packaging, and in the same condition you received them. You will also need your order number or proof of purchase.

To start a return, email us at info@evolvebotanica.com with your order number and details about the item. We will respond with return instructions and the return address. Items sent back to us without first requesting a return will not be accepted.

Return shipping

Except where the return is the result of our error, return shipping is the customer's responsibility. Original shipping charges are non-refundable.

Also non-returnable

  • All personal care products, as described above

  • Any item that has been opened or unsealed

  • Sale and clearance items

  • Gift cards

    • Custom, personalized, and made-to-order items

    • Live plants and other perishable goods

    • Subscription shipments already dispatched

    Exchanges

    The fastest way to get what you want is to return the eligible item and place a new order once your return is approved.

    Refunds

    Once we receive and inspect an approved return, we will email you to confirm whether the refund was approved. Approved refunds are issued to your original payment method. Please allow up to four weeks from the day you hand your package to the shipper: 5 to 10 business days in transit, 3 to 5 business days for us to process the return, and 5 to 10 business days for your bank to post the credit. If more than 15 business days have passed since we approved your return, please email us at info@evolvebotanica.com.

    European Union 14 day cooling off period

    If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification — except for sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery. The item must otherwise be unopened, unused, in its original packaging, and in the same condition you received it, and you will need your order number or proof of purchase.

    Questions

    Contact us any time at info@evolvebotanica.com.

    Evolve Botanica Co., 3020 Canton Rd, Ste 102, Marietta, GA 30066