Shipping & Returns

Returns

Damaged, defective, or incorrect items — tell us immediately
Please inspect your order the moment it arrives. If anything is broken, defective, or not what you ordered, contact us immediately, and in all cases within 5 days of delivery. Email info@evolvebotanica.com with your order number and a photo of the item and its packaging, and we will make it right with a replacement or refund. We cover return shipping when the problem is our error. Reports received more than 5 days after delivery cannot be accepted.

Personal care items are not returnable
For health and safety reasons we cannot accept returns or exchanges on personal care products — soaps, bath bombs, bath salts and mineral soaks, milk baths, shower steamers, body scrubs and polishes, lotions and butters, lip balm, roll-ons, perfumes, and anything else intended for use on the body. Once these items leave our hands we have no way to verify how they were stored or handled, so they cannot be resold. This applies whether or not the item has been opened. It does not affect your rights if an item arrives damaged, defective, or incorrect — see above.

Everything else
Non personal care items such as candles, crystals, jewelry, home accessories, socks, and stickers may be returned within 10 days of delivery if they are new, unopened, unused, in their original packaging, and in the same condition you received them. You will also need your order number or proof of purchase.

To start a return, contact us with your order number and details about the product you would like to return. We will reply quickly with return instructions and the return address. Items sent back without first requesting a return will not be accepted. Except where the return is our error, return shipping is the customer's responsibility, and original shipping charges are non-refundable.

Also non-returnable: sale and clearance items, gift cards, custom and personalized items, live plants and other perishable goods, and subscription shipments already dispatched.

Refunds
Once we receive and inspect an approved return, we will email you to confirm. Approved refunds go back to your original payment method. Please allow up to four weeks from the day you hand your package to the shipper: 5 to 10 business days in transit, 3 to 5 business days for us to process, and 5 to 10 business days for your bank to post the credit. If more than 15 business days have passed since we approved your return, email info@evolvebotanica.com.

Shipping

We ship throughout the United States and to most international destinations. Some products cannot be shipped internationally due to carrier restrictions on flammable and liquid goods.

Everything is handmade in small batches in Marietta, Georgia. Orders typically ship within 2 to 4 business days. When you place an order we estimate shipping and delivery dates based on item availability and the shipping method you choose. Delivery estimates come from the carrier and are not guaranteed.

Shipping rates for many of our items are weight-based. The weight of an item can be found on its product page, and all weights are rounded up to the next full pound to match our carriers' policies.

Local to metro Atlanta? See our local delivery options, or choose pickup at checkout — details on our FAQ page.

Questions about an order? Contact us any time.